FAQs
Shavana House of Fashion - Frequently Asked Questions
1. What types of clothing do you offer at Shavana House of Fashion?
At Shavana House of Fashion, we offer a wide range of clothing including casual wear, formal wear, evening gowns, and accessories. We cater to both men and women, providing everything from everyday essentials to elegant outfits for special occasions.
2. Do you offer online shopping?
Yes, we do! You can browse our collection and make purchases through our website. We offer shipping options to various locations. For more details on online shopping and shipping policies, please visit our website or contact our customer service team
3. Can I return or exchange an item?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please do so within 14 days of the purchase date. The item must be in its original condition with tags attached. For more details on our return and exchange policy, please visit our website or contact our customer service team.
4. How can I contact customer service?
You can reach our customer service team by email at [shavanahouseoffashion@yahoo.com], or through the contact form on our website. We are here to assist you with any questions or concerns you may have.
5. Do you offer gift cards?
Yes, we offer gift cards that can be used both in-store and online. Gift cards are available in various denominations and can be purchased through our website or at our store.
6. Are there any special care instructions for your clothing?
Each garment may have specific care instructions listed on its label. Generally, we recommend following the care instructions to maintain the quality and longevity of your clothing. If you have any questions about how to care for a particular item, feel free to ask our staff.
7. Do you carry plus-size or petite clothing?
Yes, we offer a diverse range of sizes, including plus-size and petite clothing. Our goal is to provide stylish options for everyone. If you’re looking for specific sizes or styles, our staff would be happy to assist you in finding the perfect fit.
8. What should I do if I have a question about an item I purchased?
If you have any questions or concerns about an item you purchased, please contact us as soon as possible. Our customer service team is here to help with any issues, whether it’s about product care, fit, or anything else related to your purchase.
9. How do I stay informed about new arrivals and store updates?
To stay informed about new arrivals, store updates, and fashion trends, follow us on social media or subscribe to our newsletter. We regularly update our channels with the latest news and exclusive content.
10. How can I provide feedback about my shopping experience?
We welcome your feedback! You can provide comments and suggestions through our website’s contact form, by email, or in person at the store. Your input helps us improve our services and offerings.